How to find an official shop by name on Aliexpress Guide

If you don’t receive the order, or if you receive something other that what you ordered, you can start a dispute. These sales are a newer monthly sales event focusing specifically on products with the “AliExpress Choice” label. These items have been vetted for quality, reliable shipping, and good customer service.

Do I have to pay customs fees for AliExpress orders?

Certain accounts (Platinum and Diamond – depending on how much money you spend annually onAliExpress) have them preloaded to the accounts. I’ve been shopping on AliExpress for 11+ years, and I’m happy to share my tips and knowledge. If you want to know the specific products banned on the platform, go check out AliExpress’ Prohibited and Controlled Information List. In the event you want to return a product, you should first contact the seller to settle the dispute.

Choosing payment method

Sometimes, you can blame this on the customs clearance process. Goods entering or leaving the United States must go through customs for security purposes. Goods may be scanned into customs and sit for weeks or more before moving to the next step.

Users shopping on the online marketplace can get help if they have any issues. Just because a seller offers lots of assurances on one product doesn’t mean the same assurances are replicated across other products in their catalog. So, make sure you do thorough research before you commit to a purchase. If you can’t receive any responses from the seller after15 days, then the dispute will step into the claim stage.

This can be frustrating, leading many customers to request refunds. Buyer Protection Period is the period in which the buyer can open a dispute. By default this Buyer Protection Period is for 60 days from the day the product is shipped. On AliExpress, you can resolve a dispute either by contacting the seller open a dispute with AliExpress.

You can check how much time is remaining by going to your order page and clicking on the particular order. All the payments are handled by AliExpress and hence their decision is final and the buyer gets the refund without any delay. You can simply browse by typing in the search button a product name, such as “black dress”.

Use Safe Payment Methods

Sometimes contacting the seller first can speed up the resolution. They may offer you a replacement instead of a refund for a missing or damaged item. If you can’t resolve it with the seller, then open a dispute here. Your payment details are encrypted, and the seller is paid only after you confirm delivery. Always check whether your payment card allows foreign currency transactions, as prices are usually shown in USD. Exchange rates and small international fees may apply depending on your bank.

Once more, it makes AliExpress a more trustworthy retailer. All these factors are worth noting as you shop on the site. Then choose your desired payment method and enter your information appropriately.

This is the United Postal Service in the United States, but in the UK, it’s Royal Mail. Even when you pay close attention to the product listing, you may sometimes end up with items that aren’t as described. The further you are away from China, the more likely you’ll run into delivery issues.

In case you want to buy several items at the same time, you’ll have to click on “Add to cart”. The positive aspect is that PayPal’s buyer protection is very good, so by paying this way you’ll be even more protected against possible complications. Once inside, complete the required fields and finally save the changes to your delivery address, both on the web and in the app. Once you identified how you want to proceed, click the option which suits you the most. Next, choose suitable variants, specify the refund amount, describe the reason for the dispute and attach proofs. Once the form is complete, submit it by clicking «Send».

• If you don’t receive the parcel after 60 days, you can’t judge if the parcel is still in transit or lost.
• Having consistent and accurate paperwork is very important.
• Finding good sellers, checking product quality, and handling shipping took so much time.
• You should have no trouble buying from AliExpress if you keep these suggestions in mind and take proper precautions.

And if the product is partially defective but still usable, then you can request a partial refund. When you place an order on AliExpress and pay for it, the system does not immediately transfer money to the seller – instead, the sum is kept in a special account. Only after the customer confirms an order as aliexpress delivered, the seller will receive payment. In this article, I won’t describe all of the payment methods, instead focusing only on bank cards. Write down the required information (in Latin letters) in the fields that must be filled manually, and choose your country, region and city in drop-down lists.

Ordering from AliExpress is easy if you apply common sense in following the AliExpress shopping guide given in this article. Regardless of the few cases of unscrupulous sellers on the platform, AliExpress still remains the number one online shopping platform in the world. However, if you’re lucky occasionally you can locate a product that can be shipped from a local delivery service provider in your country.